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CONTACT INFORMATION:
CUSHIONS DIRECT
315 E. 15th Street
Covington, KY 41011
sales@cushionsdirect.net
859-261-2571

SHIPPING INFORMATION: Orders will be shipped within 5-7 business days. In case of delay, we will notify you by email or phone. Costs for shipping within the Contiguous US are $7 flat fee for orders under $75 and FREE for orders $75 and above. For shipping costs to AK, HI, PR and outside the US, please contact customer service.
CUSHIONS DIRECT - RETURN POLICY
· Cushions Direct makes returns easy. You just simply return your order within 30 days.
· The customer must first obtain a return authorization by contacting Cushions Direct via email at sales@cushionsdirect.net.
· Cushions Direct will refund or credit the value of the merchandise and any taxes charged. Shipping charges are nonrefundable. A 15% restocking fee will be applied to all returns.
· Circle the item you wish to return on a copy of your original packing slip or email confirmation and indicate a reason for return.
· Please provide a telephone number or email address so we may contact you.
· Any items, which are marked or “Final Sale” or “Closeout”, are non-returnable.
· Cushions Direct cannot accept returns of merchandise that are used, laundered, or soiled.
· All costs related to return shipping must be paid by the customer.
· All returns should be shipped to:

Cushions Direct
315 E. 15th Street
Covington, KY 41011
859-261-2571


DAMAGED OR DEFECTIVE PRODUCT?
Please contact Cushions Direct immediately if you believe your product is defective or was damaged in transit. We will arrange for a return shipping label. When your return is received, we will inspect your product. If your product is found to be defective, we will send a replacement or issue a refund. If your product is found not to be defective, return shipping fees and the 15% restocking fee will be deducted from your refund. Note: All defective returns must be made within 10 days.